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How Bhajee Handles Your Personal Information

Your privacy matters here. This policy explains what data we collect when you open an account, deposit via bKash, Nagad, or Rocket, and use our lobby — and exactly how we protect it.

Account Data ProtectionPayment Privacy — bKash, Nagad, RocketYour Right to Access and DeleteBangladesh-Focused Data Handling
Bhajee How Bhajee Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Questions about what we hold, requests to correct inaccurate details, or queries about deleting your account data all go through the same support path. Our team can pull your data summary, explain why a particular field is retained, and process eligible deletion requests. Response times vary, but we aim to acknowledge every data request within a few business days.

Live Chat Support Open the chat widget from any lobby page. Identify your query as a privacy or data request so it routes to the right team.
Email Data Requests Send data access or deletion requests to our support email. Include your registered account name and the specific data you are asking about.
Account Settings Path Some data updates — like changing your contact number or linked wallet — can be done directly inside your account settings without contacting support.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

We apply SSL encryption across every page of the site, including the lobby, deposit flow, and account settings. Your bKash, Nagad, and Rocket payment data travels over encrypted connections and is never exposed in plain text in our logs. Account access requires your password plus any two-factor step you have enabled — we recommend keeping that active.

Cookie Management

Strictly necessary cookies keep your lobby session running. Analytics cookies are optional — turn them off in your browser or through the cookie prompt on your first visit.

Data Retention Rules

We hold your account data while your account is open and for the period required by applicable financial regulations. Once that period ends, personal identifiers are removed from active records.

Third-Party Data Sharing

We do not sell your data. We share only what payment processors and fraud-prevention services need to verify your bKash, Nagad, or Rocket transactions correctly.

Requesting a Data Copy or Deletion

You can ask for a copy of your stored data or request deletion of your account at any time via support. Deletion requests that conflict with legal retention obligations will be handled on the timeline those obligations allow.

Frequently Asked Questions About Your Privacy

Below are the data and privacy questions we hear most often from account holders in Bangladesh. If yours is not covered here, reach out through live chat or email.

We collect your name, contact details, account credentials, and device/session data. When you deposit via bKash, Nagad, or Rocket, the transaction reference and wallet ID are also stored against your account.

No. Your mobile banking PIN never reaches us. We only receive the confirmed transaction reference that your wallet app generates after you approve the payment on your own device.

Contact support via live chat or email, identify your request as a data access query, and include your registered account name. We will compile your stored data summary and send it to your registered contact.

Yes. Send a deletion request through support. We will process it in line with applicable legal retention periods — financial transaction records may need to be kept for a defined period before full removal.

Only with payment processors and fraud-detection services that need it to verify your transactions. We do not sell data or share it for advertising purposes with external parties.

This policy covers all account holders in eligible regions. Your specific rights — such as access, correction, or deletion — depend on your local law. Contact us if you believe local regulations entitle you to additional protections.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.